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Service Innovation in Hong Kong: CFSC Urban Oasis
(Keyword: strategic planning, service innovation, organisational change)
Service innovation creates greater social impact. However, how can a well-established yet conventional NPO embrace and realize a new service amid internal and external challenges? How can it draw upon resources and help from the business sector and the academic community? This CFSC Urban Oasis e-Case addresses these questions and illustrates the processes and insights of strategic planning, service innovation, organizational change as well as cross-sector and multi-stakeholder collaboration.
Author(s):
- Professor Wai-Fung Lam, HKU
- Larry Kwan, HKU
- Viviana Wu, HKU