Service Innovation in Hong Kong: CFSC Urban Oasis

Urban Oasis

(Keyword: strategic planning, service innovation, organisational change)

Service innovation creates greater social impact. However, how can a well-established yet conventional NPO embrace and realize a new service amid internal and external challenges? How can it draw upon resources and help from the business sector and the academic community? This CFSC Urban Oasis e-Case addresses these questions and illustrates the processes and insights of strategic planning, service innovation, organizational change as well as cross-sector and multi-stakeholder collaboration.


  • Professor Wai-Fung Lam, HKU
  • Larry Kwan, HKU
  • Viviana Wu, HKU

View the eCaseDownload Usage Note